Customer care
Make every customer conversation easier to resolve, from the first question to the final follow-up.
allus
Nearshore customer care and business process expertise, with a Latin American heritage.
Explore our servicesEstablished in 1998.
Part of the Konecta story since 2016.
Keep the conversation
Good customer care connects the question, the person and the work needed to reach an answer.
Allus developed nearshore contact centre operations across Latin America. The service disciplines remain a useful way to understand customer care: clear communication, deliberate handovers, quality review and a dependable operating rhythm.
Find your focus
Customer care
Make every customer conversation easier to resolve, from the first question to the final follow-up.
Explore this service
Service disciplines
Nearshore operations
Design a delivery model around language, working hours and the everyday realities of customer demand.
Back-office processes
Connect the work behind the conversation so that a customer request does not disappear at the handover.
Quality and learning
Turn quality review into practical coaching that changes the next conversation.
The working approach
A shared history
In September 2016, Contax completed the sale of its Allus division to Konecta.
The transaction covered Argentina, Colombia, Peru and Spain. Understanding that history matters: the Allus heritage should not be confused with an independent current group or an unrelated provider.
Read the company story
Notes on service
Before nearshore
A transition brief should explain the work before it names a delivery location.
Knowledge that works
Findability is an operational requirement, not a feature added after the writing.
Keep the context
The next team needs the unresolved question, not a transcript without a purpose.
Beyond translation
A bilingual answer must preserve both meaning and the action a customer can take.
From review to coaching
A useful review ends with a behaviour that can be tried in the next working week.
Plan for the mix
Two days with the same contact volume can require very different support arrangements.
Talk about the work
Start with the service challenge, the customer journey and the way your operation works today.
Start a conversation